All collected data is confidential. The information we collect is used to improve the content of our website, and services— and is not shared with other organizations for commercial purposes. However, some information is reported to the U.S. Small Business Administration (SBA).

For each anonymous visitor to our website, our webserver automatically recognizes only the consumer's domain name, but not the visitor’s e-mail address. We ask for your zipcode because it helps us locate the SBDC nearest you, and sorts lists of workshops by their promximity to your location. We also collect aggregate information on what pages visitors access or visit, information volunteered by the visitors, such as survey information and/or site registrations.

For registered counseling client visitors to our website, we collect all the information entered on the Request for Counseling form. We are required to collect this information before we can provide you with free consulting services, and this information helps us tailor our services to your needs. Most of this information is transferred to a secure, internal client management system which is not accessible from the internet. The webserver only maintains login information and data on which the website can base resource recommendations.

With respect to cookies: We use cookies to record session information, to customize webpage content based on visitors' browser type and to store zipcode and login information. Cookies also store unique identifiers to help this site locate items a visitor may have added to an online shopping cart.

Opting out. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the below address, writing to us at the below address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by writing to us at the below address.

Please provide us with your exact name and address. We will be sure your name is removed from our list.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with respect to counseling services, or potentially with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, when we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Hours Of Operation

For order status information or other assistance with an order you have already placed with the Oregon SBDC Store, please contact us online at www.bizcenter.org/store.php or by phone at 541-463-5250 between the hours of 9 a.m. and 5 p.m. Pacific time Monday through Friday.

U.S. Sales Only

The Oregon SBDC Store sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States territories, or addresses outside the United States. You may not export any products purchased at the Oregon SBDC Store.

Affiliate Sales

Some items at the Oregon SBDC store are fulfilled by our affiliate partners, such as Amazon.com. Items sold through these affiliate stores are subject to the terms and conditions of the affiliate's store. Please consult the affiliate's website for additional terms and conditions.

Return & Refund Policy

If you are not satisfied with your Oregon SBDC purchase of a product, please call 541-463-5250 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Personalized or other customized products may not be returned for refund or exchange under any circumstances unless DOA (Deal on Arrival). If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Oregon SBDC warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using a credit card, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Oregon SBDC to assess the 10% open box restocking fee.

Please note that Oregon SBDC does not permit the return of or offer refunds for the following products:

1. Product that is custom configured to your specifications
2. Opened software*
3. Electronic software downloads
4. Software upgrades

*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Note: Oregon SBDC recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Oregon SBDC or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Proof Of Purchase

Oregon SBDC will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

Payment Methods

The Oregon SBDC Store accepts payment using your Visa, MasterCard, American Express, or Discover card. At the time your order is placed, Oregon SBDC obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.

We are unable to accept credit cards issued by banks outside of the United States. Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.

Credit Card Security Codes

The Oregon SBDC Store requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.

Shipping Options

Oregon SBDC offers convenient shipping options.

1. Standard Shipping: This option is available on all orders over $50.00 for no additional charge. Products shipped via standard service are normally delivered within five business days after shipment.

2. 2-Day Shipping: For an additional charge, we offer this expedited shipping option on most of our products. Products shipped via two-day service prior to 5:00 p.m. EST are normally delivered by 4:30 p.m. local time two business days after shipment.

3. Overnight Delivery: For an additional charge, we offer this expedited shipping option on most of our products. Products shipped prior to 5:00 p.m. EST, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.

Signature is required for delivery: If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left OSBDCN's warehouse. Title and risk of loss to all products will pass to you on delivery.

Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment.

Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card and lease orders.

Orders placed on the weekend or on a holiday will begin payment processing the next business day.

Orders for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information.

Business days are Monday through Friday, excluding federal holidays.

Some of our products are shipped from our international locations. Overnight shipping is not available on products shipped from outside the United States. Please review the Product Availability section below for more information regarding order processing and product availability times.

Prices

The Oregon SBDC Store endeavors to offer you competitive prices on products. Your total order price will include the price of the product (on the day of shipping) plus any applicable shipping charges.  Oregon SBDC reserves the right to change prices for products displayed at the Oregon SBDC Store at any time.

Product Availability

Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order.  Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.

Oregon SBDC makes every effort to ship your product according to the estimated lead times provided by the Oregon SBDC Store at checkout.  The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays.  Lead times will begin the following business day for orders placed and credit cleared after 2 p.m. PST.  Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Oregon SBDC will contact you via email and provide a revised shipping estimate.

Product Warranty

Products are sold "AS IS" by the Oregon SBDC Store, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Oregon SBDC as is, where is, and with all faults, and without express or implied warranties from Oregon SBDCs. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

Note: Products are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products. Please contact the manufacturer directly for technical support and customer service.

Other Terms And Conditions

• Oregon SBDC is not responsible for typographical errors.

• Oregon SBDC reserves the right to change the terms and conditions of sale at the Oregon SBDC Store at any time.

• All sales at the Oregon SBDC Store are governed by Oregon law, without giving effect to its conflict of law provisions.

• No Oregon SBDC employee or agent has the authority to vary any of the Oregon SBDC Store's policies or the terms and conditions governing any sale.

The PureSBDC website technology that powers this site is © copyright 2004-2012 by PureBlend Corporation and is available for license.

All content, graphics, and other data stored on this website not expressly stated as being from another source are copyrighted © 2001-2012 by the Oregon Small Business Development Center Network (“the owner”).

All content, graphics, and other data stored on this website expressly stated as being from another source are hereby designated original material, and is the intellectual property of the owner. This material may not be reused in any form, or for any purpose, without the consent of the owner.

The content of this website may not be reproduced in any form without the express written permission from the owner. It may not be sold for profit or included in any type of archive (commercial or private) without the consent of the owner. Failure to abide by these rules may result in legal action by the owner. Permission is hereby granted to download and view any material for personal, non-commercial purposes and to create hyperlinks to the top level (home page) of this website.